Effective Date: January 01, 2025
Welcome to Shop Ceylonly! Your privacy, security, and satisfaction are important to us. This document explains how we collect, use, and protect your personal information, as well as our returns and refund policy.
1. Privacy Policy
1.1. Information We Collect
When you browse or purchase from our website, we collect the following data:
- Personal details: Name, email address, phone number, billing and shipping address.
- Order information: Products ordered, pricing, order number, delivery method.
- Payment information: Collected and processed securely through PayHere.
- Technical data: IP address, browser type, device information, and usage behavior through cookies and analytics tools.
1.2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Contact you regarding your order
- Respond to inquiries or support requests
- Improve our website experience and service quality
- Comply with legal and financial regulations
We do not sell or rent your personal information to third parties.
1.3. Third-Party Services
We share necessary data with:
- Printify for order fulfillment
- PayHere for secure payment processing
- Shipping partners to deliver your order
Each third party adheres to strict data privacy and security standards.
1.4. Data Security
We implement Secure Sockets Layer (SSL) encryption, platform security settings, and limit access to your data. While we strive to use commercially acceptable means to protect your data, no method is 100% secure.
1.5. Your Rights
Depending on your region, you may have the right to:
- Access, correct, or delete your personal data
- Request data portability
- Opt out of promotional emails
Please contact us at [your support email] for such requests.
1.6. Cookies
We use cookies to track your session, cart, and analytics. You can disable cookies via your browser settings, though it may affect site functionality.
1.7. Children’s Privacy
Our services are not intended for individuals under 13. We do not knowingly collect information from minors.
1.8. AI-Generated Designs
All designs on this website are created using AI tools like ChatGPT and DALL·E, and do not involve third-party copyrighted materials or authorship claims. No licensing fees or royalties are due.
1.9. Changes to This Policy
We may update this page periodically. Please check back for any changes.
2. Returns & Refunds Policy
Since our products are custom-made on demand, we do not offer returns or exchanges for reasons such as change of mind or wrong size selection. However, we’ll gladly correct issues that result from errors in production or shipping.
2.1. Refunds or Replacements are Available If:
- The product is defective, damaged, or misprinted
- You received the wrong item
- The package was lost in transit (with verified tracking)
What to do:
Please email us at ceylonlylabs@gmail.com within 7 days of delivery, along with:
- Your order number
- Clear photos of the issue
- A brief explanation of the problem
2.2. Not Eligible for Refunds or Reprints:
- Buyer’s remorse or change of mind
- Incorrect sizing or style choice
- Delays caused by postal or customs services
2.3. Payment & Refunds
All payments are securely processed via PayHere. Refunds, where applicable, will be issued back through the same payment method via PayHere.
3. Contact Information
Have questions or concerns? Reach out to us anytime!
📧 Email: ceylonlylabs@gmail.com